Refund policy

At Zenitto, we strive for excellence in quality and service. Please review our policy carefully before making a purchase.

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1. No Return/Refund Policy

  • We do not accept returns or provide refunds for any purchases.

  • Sale/Discounted items are final sale and cannot be exchanged, returned, or refunded.​

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2. Exchange Policy

Exchanges are only applicable in the following cases:

  • If you receive the wrong product or an item that is damaged during shipment.

  • Exchanges must be requested within 7 days of delivery on care@zenitto.in.

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3. Conditions for Exchanges

  • Products must be in original packaging with tags, labels, and barcodes intact.

  • The product must be unused and in its original condition.

  • Exchanges are subject to the availability of stock. If a replacement is not available, we will issue a full refund.

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4. Non-Acceptance of Exchanges

Exchanges will not be accepted under the following conditions:

  • Misuse/overuse of the product.

  • Returned without original packaging or if packaging is damaged.

  • Serial number tampered with.

  • Used or altered products.

  • Requests initiated after 7 days from the delivery date.

  • Free products or items marked as final sale.

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5. Damaged/Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, follow these steps to request an exchange or refund:

  • Contact Customer Support at care@zenitto.in within 7 days of receiving the item.

  • Provide your order ID and details of the defective or incorrect item, along with photos of the product and invoice.

  • We will arrange for pickup within 2-4 business days. Once received and verified, we will initiate the exchange or refund process.

 

6. Cancellation Before Shipment

  • If your order hasn’t been shipped, you can cancel it by contacting us via email at care@zenitto.in or WhatsApp at +91 9326948589 (include your order number).

  • Refunds for cancellations before shipment will be processed within 24-48 business hours.

  • If the order has been shipped, the refund will be processed once we receive and verify the return at our warehouse.